ACOM Consumer Finance Corporation Terms and Conditions
Last updated: May 11, 2026
1. DEFINITION OF TERMS
1.1. For purposes of these Terms, the following definitions shall apply:
1.1.1. âACOMâ refers to ACOM Consumer Finance Corporation, including its successors and assigns.
1.1.2. âBorrowerâ means any natural person granted a Credit Facility by ACOM.
1.1.3. âComprehensive Loan Agreementâ means the principal loan contract between the Borrower and ACOM governing the terms and conditions of the Credit Facility.
1.1.4. âCredit Facilityâ means any loan, credit line, or other lending arrangement made available by ACOM to the Borrower.
1.1.5. âDisclosure Statementâ means the document provided to the Borrower prior to loan release that details the applicable interest rates, fees, charges, and other information required under the Truth in Lending Act and related regulations.
1.1.6. âEvent of Defaultâ means any circumstance specified in Section 13 of these Terms or in the Comprehensive Loan Agreement that entitles ACOM to exercise its rights and remedies.
1.1.7. âStatement of Account (SOA)â means the periodic statement issued by ACOM reflecting the Borrowerâs outstanding balance, transactions, charges, and payment due dates.
1.1.8. âRequired Amountâ means the payment required in each billing cycle to keep the account current.
1.1.9. âAvailable Credit Limitâ means the approved maximum amount the Borrower may borrow at any given time under the credit facility. The available credit limit is reduced by outstanding principal and restored when principal payments are applied.
1.1.10. âAdditional Loanâ means loan granted to the Borrower before the current loan is fully paid, subject to credit availability. Upon approval and disbursement, the additional amount increases the Borrowerâs total outstanding balance, thereby adjusting the required amount.
2. AGREEMENT TO TERMS
2.1. These Terms, together with your Comprehensive Loan Agreement, Disclosure Statement, and our Privacy Policy, constitute the entire agreement between you and ACOM.
2.2. By submitting an application or using our Services, you confirm that you have read, understood, and accepted these Terms without reservation.
2.3. In case of conflict, the provisions of the Comprehensive Loan Agreement shall prevail.
2.4. No failure or delay by ACOM in exercising any right or remedy shall be construed as a waiver of such right or remedy.
3. ELIGIBILITY
3.1. You must be twenty-one (21) to sixty-five (65) years of age and legally capable of entering into binding contracts under Philippine law.
3.2. ACOM reserves the right, based on its internal credit, fraud, compliance, operational, and risk management assessment, to approve, reject, suspend, or cancel any application or account, subject to applicable laws and regulations. ACOM has no obligation to disclose the reason for such action, except as may be required by law or regulation.
4. APPLICATION AND DECLARATIONS
4.1. You warrant that all information and documents provided to our companyâwhether through the application form, supporting materials, or any other meansâare true, accurate, complete, duly executed, and current as of the date of submission. You undertake to promptly notify our company of any changes or updates to such information.
4.2. Providing false, misleading, forged, or materially incomplete information may result in the delay, suspension, or denial of your application. If discovered after approval, ACOM may, subject to applicable laws and regulations, demand immediate repayment of all outstanding obligations and/or take appropriate legal action, as this constitutes an Event of Default under Section 13.
4.3. You declare that you and your immediate family members are not Politically Exposed Persons (PEPs) or individuals holding prominent public positions. You agree to promptly notify ACOM of any change in status. If identified as a PEP, you consent to ACOM conducting enhanced due diligence in compliance with the Anti-Money Laundering Act (RA 9160), as amended.
5. CREDIT VERIFICATION AND APPROVAL
5.1. 5.1. By submitting your application, you acknowledge and agree that ACOM may conduct credit verification, background checks, and due diligence activities both prior to approval and at any time during the existence of your account, where reasonably necessary for credit evaluation, risk management, fraud prevention, regulatory compliance, payment reminder and account administration.
5.2. For these purposes, ACOM may:
5.2.1. Verify the accuracy and authenticity of information and documents through credit inquiries, employment and income verification, field visits, residence or workplace checks, telephone verification, and other lawful means, whether conducted directly or through authorized service providers;
5.2.2. Obtain and submit personal and credit information from and to the Credit Information Corporation, credit bureaus, government agencies, and other lawful databases;
5.2.3. Validate, reproduce, and retain copies of documents and data related to your application and account; and
5.2.4. Investigate potential fraud, misrepresentation, or unlawful activity and take appropriate action where warranted.
5.2.5. Request additional, updated, or supplemental documents, information, or explanations beyond the initial application requirements, including identification documents, proof of income, source of funds, and other supporting records, as may be reasonably necessary to complete credit evaluation, verify the accuracy of submitted information, prevent fraud, conduct know-your-customer procedures, perform sanctions screening, comply with anti-money laundering requirements, or satisfy other applicable legal and regulatory obligations, whether before approval, prior to disbursement, or at any time during the existence of the account.
6. ELECTRONIC TRANSACTIONS
6.1. Your electronic signature shall have the same legal validity and enforceability as a handwritten signature under applicable electronic transactions laws, including the Electronic Commerce Act of 2000.
6.2. You agree to receive agreements, disclosures, notices, and other communications in electronic form, and acknowledge that electronically delivered documents satisfy any legal requirement for written communication.
6.3. You are responsible for maintaining an active and secure email address, mobile number, devices, and login credentials used in connection with your account.
6.4. ACOM shall use reasonable efforts to maintain the availability, security, and integrity of its website, mobile systems, communication platforms, and digital services. However, ACOM does not guarantee uninterrupted or error-free access and may temporarily suspend, restrict, or interrupt access due to maintenance, security concerns, fraud prevention, regulatory compliance, system upgrades, third-party provider issues, force majeure, or other circumstances beyond reasonable control.
6.5. ACOM shall not be liable for temporary delays, interrupted transactions, failed uploads, communication failures, or system unavailability arising from internet connectivity issues, third-party service disruptions, or events beyond ACOMâs reasonable control, except in cases of ACOMâs gross negligence, fraud, or willful misconduct.
7. AUTHORIZED COMMUNICATIONS AND CONTACT INFORMATION
7.1. You authorize ACOM and authorized third parties to contact you through calls, SMS, email, collection letters, in-app messaging platforms (e.g., Viber), field visits and other lawful communication channels for purposes including credit evaluation, account servicing, fraud prevention, payment reminders, collections, customer support, and other legitimate business activities related to your relationship with ACOM.
7.2. ACOM may send marketing or promotional communications where permitted by applicable laws. You may opt out of such communications at any time through ACOMâs designated channels.
7.3. ACOM shall communicate with you only through its official business accounts, subject to Section 17 (Privacy, Data Processing, and Disclosures).
7.4. You represent that all contact details you provide are accurate, complete, and active.
7.5. You further represent that you have obtained the lawful authority, consent, or other lawful basis to provide the contact details of any references or contact persons listed in your application and that they have consented to be contacted by ACOM for verification and lawful skip tracing purposes.
7.6. You undertake to promptly notify ACOM of any changes to your contact information. ACOM shall not be responsible for any delay, failed delivery, or unauthorized disclosure arising from outdated or incorrect contact details.
7.7. ACOM may record calls and retain electronic communications for quality assurance, fraud prevention, dispute resolution, training, and regulatory compliance purposes.
8. ACCOUNT SECURITY AND AUTHORIZED TRANSACTIONS
8.1. You are responsible for maintaining the confidentiality and security of your account credentials, devices, registered contact details, and authentication methods.
8.2. Transactions completed using your registered credentials or approved authentication procedures shall be presumed authorized unless you promptly notify ACOM that your account is compromised and provide sufficient information showing unauthorized use, subject to ACOMâs investigation.
8.3. You shall exercise reasonable care to prevent unauthorized access. ACOM shall not be liable for losses arising from unauthorized use except where directly caused by ACOMâs gross negligence, fraud, or willful misconduct.
8.4. You must immediately report any unauthorized transaction, discrepancy, or suspected security breach. You agree to cooperate with any investigation and provide supporting information as reasonably requested.
8.5. ACOM may, where reasonably necessary, block, suspend, or restrict account access to mitigate security or regulatory risks and may require identity verification before restoring access.
8.6. ACOM reserves the right to investigate suspicious activity and temporarily limit account functionality during such review.
8.7. You must transact only with authorized ACOM representatives. ACOM shall not be liable for losses arising from dealings with unauthorized persons falsely representing affiliation with ACOM.
9. DISBURSEMENT OF LOAN PROCEEDS
9.1. ACOM may utilize banks, payment networks, e-wallet operators, remittance partners, and other authorized service providers to facilitate the disbursement of loan proceeds.
9.2. ACOMâs obligation to disburse shall be deemed fulfilled once the funds have been successfully transmitted using the disbursement details you provided and confirmation of execution has been received from the payment channel.
9.3. Upon such transmission, the risk of delay, loss, or processing error shall pass to you, subject to applicable laws, except in cases of ACOMâs error or matters where applicable law provides otherwise.
9.4. ACOM shall not be liable for delays, non-crediting, or errors attributable to third-party providers, system outages, clearing processes, or events beyond its reasonable control, except where directly caused by ACOMâs gross negligence, fraud, or willful misconduct.
9.5. You are solely responsible for ensuring that all disbursement information is accurate and complete.
9.6. ACOM reserves the right to delay, suspend, or decline disbursement where reasonably necessary to investigate suspected fraud, misrepresentation, or security concerns.
9.7. While you may be required to coordinate directly with the payment provider for transaction issues, ACOM shall provide reasonable assistance where practicable.
9.8. Upon execution of the Loan Agreement, disbursement shall remain on hold by ACOM and will only be disbursed to the Borrower upon receipt of the Borrowerâs disbursement instruction through ACOMâs authorized communication channels, including call, SMS, email, or other officially designated channels.
10. LOAN TERMS, INTEREST AND REPAYMENT
10.1. Loan approval is subject to ACOMâs credit evaluation and verification process. The mere display of an available credit limit does not guarantee loan approval or disbursement. You agree to repay all amounts due to ACOM, including the principal, interest, fees, penalties, and other charges, in accordance with your Comprehensive Loan Agreement, Disclosure Statement, and Statement of Account (SOA). Payments must be made on or before the due date indicated in your SOA.
10.2. All applicable interest rates, fees, penalties, and finance charges shall be clearly disclosed prior to loan release, in compliance with Republic Act 3765 (Truth in Lending Act) and Securities and Exchange Commission (SEC) regulations.
10.3. By availing of or withdrawing from your credit facility, you acknowledge and agree to the approved interest rate, fees, and other related charges as specified in your Disclosure Statement.
10.4. Interest shall be computed on a daily basis from the date of loan release until full settlement.
10.5. On Repayment Requirements and Penalties, you agree that:
10.5.1. To avoid penalties, late payment charges, and additional interest, you are required to pay at least the Required Amount on or before the Payment Due Date indicated in your Statement of Account (SOA).
10.5.2. Failure to pay on or before the due date shall subject you to late payment charges, default interest, and other applicable penalties. Continued non-payment may result in adverse credit reporting, account suspension, and collection actions as permitted by law.
10.5.3. Due Date will not be updated if the payment is made before the issuance of SOA. The repaid amount applies to principal and interest for the number of days used.
10.6. For payment options, you may pay:
10.6.1. The Required Amount indicated in your SOA, representing a prescribed percentage of your total outstanding principal and interest for the period;
10.6.2. An amount higher than the Required Amount; or
10.6.3. The full outstanding balance, including any unpaid fees or charges from previous SOAs.
10.7. Required Amount will be recalculated upon borrowing additional loan after issuance of SOA.
10.8. Unless otherwise provided by law or agreed in writing, ACOM shall apply payments received in the following order:
10.8.1. Late payment charges and other penalties, if any;
10.8.2. Interest charges; and
10.8.3. Principal balance
10.9. ACOM reserves the right to modify the payment application order when required to comply with regulatory or operational requirements. Any excess or advance payments made shall be applied to your remaining outstanding balance after all accrued interest, fees and charges have been satisfied.
10.10. Payment records and account statements generated by ACOMâs systems, including electronic records, shall serve as sufficient and reliable evidence of your outstanding obligations, unless rebutted by competent and credible evidence showing otherwise.
10.11. ACOM may revise interest rates, fees or charges in accordance with applicable laws and regulations.
10.11.1. If the revision is beneficial to the Borrower, ACOM shall notify you of the change through at least two (2) separate notices (e.g., SMS, postal mail or in-app notification). The change shall take effect after such notices have been duly sent.
10.11.2. If the revision is not beneficial to the Borrower, ACOM shall first obtain your written or electronic consent through the execution of a new or amended agreement before the change takes effect.
10.11.3. No unilateral changes that may adversely affect you shall be implemented without your prior express consent.
10.12. ACOM may review and adjust the Borrowerâs Available Credit Limit based on credit performance and internal risk assessments, subject to notice or disclosure where required by applicable laws and regulations.
11. LOAN RENEWAL AND EXTENSION
11.1. Any restructuring, renewal, or payment arrangement shall be subject to ACOMâs evaluation and approval and may require the execution of a new or amended loan agreement.
11.2. Such arrangements may include revised terms, additional fees, or applicable interest, which shall be disclosed prior to acceptance.
12. USE OF SERVICES
12.1. You agree to use the Services solely for lawful and legitimate purposes, in accordance with these Terms and all applicable laws and regulations. The Services must be used only for your own account and not on behalf of any other person unless expressly authorized by ACOM.
12.2. You shall not engage in fraudulent, misleading, or unlawful activities, including but not limited to providing false information, misrepresenting your identity, submitting falsified documents, attempting to circumvent security controls, interfering with ACOMâs systems, or using the Services in a manner that could harm ACOMâs operations or reputation.
12.3. ACOM reserves the right to suspend, restrict, decline, or terminate access to the Services, or take other appropriate action, where it reasonably suspects fraud, unlawful activity, regulatory risk, or violations of these Terms.
13. EVENTS OF DEFAULT AND REMEDIES
13.1. You shall be deemed in default if any of the following occur:
13.1.1. You fail to pay the Required Amount
13.1.2. Failure to pay any amount due when payable;
13.1.3. Submission of false, misleading, forged, or materially incomplete information;
13.1.4. Breach of these Terms, Comprehensive Loan Agreement, or any related agreement with ACOM;
13.1.5. Default under any other obligation owed to ACOM;
13.1.6. Insolvency, bankruptcy, rehabilitation, or similar proceedings;
13.1.7. Commission or attempted commission of fraud or misrepresentation;
13.1.8. The attachment, judgment, or claim that may impair your ability to meet obligations;
13.1.9. ACOM has reasonable and documented basis to believe that the prospect of repayment or your ability to perform your obligations is impaired.
13.2. Upon the occurrence of any event of default, and without need of demand except as required by law, ACOM may exercise one or more of the following remedies:
13.2.1. Declare all outstanding obligations immediately due and payable.
13.2.2. Impose penalties, overdue interest, and other lawful charges in accordance with your Loan Agreement.
13.2.3. Report your default to the Credit Information Corporation (CIC), credit bureaus, and other regulatory authorities.
13.2.4. Pursue legal remedies, including the issuance of demand letters, filing of cases, or enforcement of court judgments.
14. COLLECTION ACTIVITIES
14.1. In the event of delinquency or default, ACOM may undertake reasonable and lawful collection activities for the purpose of reminding you of your obligations and facilitating repayment.
14.2. Such activities may include:
14.2.1. Sending payment reminders, notices, and account statements through authorized communication channels;
14.2.2. Contacting you via phone calls, SMS, email, in-app messaging, or written correspondence;
14.2.3. Delivering written notices or lawful communications through field visits, when reasonably necessary and in compliance with applicable laws and regulations.
14.2.4. Offering payment arrangements, restructuring options, or other mutually acceptable solutions where appropriate;
14.2.5. Endorsing your account to authorized collection agencies or service providers in accordance with Section 16 (Outsourcing); and
14.2.6. Reporting delinquent accounts to the Credit Information Corporation (CIC) and other credit bureaus as permitted by applicable laws and regulations.
14.3. All collection efforts shall be conducted in a professional, respectful, and non-harassing manner, and in compliance with applicable consumer protection, data privacy, and fair debt collection standards.
14.4. ACOM and its authorized representatives shall not:
14.4.1. Use threats, intimidation, or abusive language;
14.4.2. Employ deceptive or misleading practices;
14.4.3. Disclose your obligation to unauthorized persons; or
14.4.4. Engage in collection practices prohibited by law or regulation.
14.5. ACOM reserves the right to pursue all remedies available under the Loan Agreement and applicable law in the event that your account remains unpaid.
15. SKIP TRACING
15.1. In the event of default, non-payment, or inability to reach you using your registered contact details, ACOM shall first exert reasonable efforts to contact you through lawful and authorized communication channels for purposes of account servicing, payment reminders, and collection.
15.2. After documented and reasonable unsuccessful attempts to contact you through your registered contact details, you expressly authorize ACOM to undertake lawful skip tracing activities solely for the purpose of locating you to recover outstanding obligations or enforce its contractual rights, subject to applicable laws and regulations.
15.3. Skip tracing activities may include, to the extent permitted by applicable laws and regulations and solely for the purpose of locating you in connection with the recovery and servicing of your account:
15.3.1. Accessing information from publicly available office contact numbers, such as those published on the customersâ company website or official company social media pages, and other lawful databases;
15.3.2. Contacting character references or contact persons you voluntarily provided in your application, strictly for the limited purpose of obtaining updated contact information and without disclosing the existence or status of your obligation;
15.3.3. Conducting reasonable residence visits to verify your contact details or deliver written communications, provided such visits are carried out in a professional, respectful, and non-harassing manner, at reasonable hours, and without disclosing your obligation to unauthorized persons; and
15.3.4. Obtaining updated contact information from other lawful sources and authorized third-party service providers, subject to appropriate data privacy safeguards.
15.4. You acknowledge that skip tracing activities are undertaken pursuant to ACOMâs legitimate interest in debt recovery and enforcement of contractual obligations, and are subject to appropriate safeguards to protect your personal data in accordance with Section 17 (Privacy, Data Processing, and Disclosures).
16. OUTSOURCING
16.1. ACOM may engage authorized service providers and agents to perform functions related to the origination, verification, servicing, administration, collection, and enforcement of your account.
16.2. You acknowledge and agree that ACOM may disclose relevant information to such providers as necessary for the performance of their duties, subject to applicable data privacy laws.
16.3. ACOM will provide prior notice, where practicable, before endorsing your account to a collection agency. Notice sent to your last registered contact details shall be deemed sufficient, and you are responsible for keeping such information current.
16.4. ACOM requires its service providers to comply with applicable laws and regulatory standards, including rules prohibiting harassment, threats, abusive conduct, and unauthorized disclosure of Borrower information.
16.5. ACOM shall remain the creditor of record notwithstanding any outsourcing arrangement unless otherwise expressly communicated.
17. PRIVACY, DATA PROCESSING, AND DISCLOSURES
17.1. ACOM collects and processes your personal data in accordance with applicable data privacy laws for legitimate business purposes, including the evaluation of your application, servicing of your account, compliance with legal and regulatory requirements, fraud prevention, credit risk assessment, and enforcement of contractual rights. Processing may be based on your consent, contractual necessity, legal obligation, and other lawful criteria permitted under applicable laws.
17.2. ACOM shall retain personal data only for as long as necessary to fulfill the purposes for which it was collected and to comply with legal, regulatory, audit, and operational requirements. Certain data may be retained even after account closure where necessary for compliance, dispute resolution, fraud detection, or the establishment, exercise, or defense of legal claims.
17.3. ACOM may disclose your information to regulators, government agencies, credit bureaus, service providers, and authorized third parties when required by law, necessary for the performance of contractual obligations, protection of legitimate interests, or pursuant to lawful orders.
17.4. You acknowledge and authorize the following:
17.4.1. The submission and disclosure of your credit data to the Credit Information Corporation (CIC) and its accredited entities in compliance with Republic Act No. 9510; and
17.4.2. The sharing of your credit data with lenders, financing institutions, and credit reporting agencies, other government agencies, as permitted by law.
17.5. Your personal data may be processed or stored in jurisdictions outside the Philippines where ACOM or its service providers operate, subject to appropriate safeguards to ensure data protection consistent with applicable laws.
17.6. You have the right to access, correct, object to, or request the deletion of your personal data, subject to legal and contractual limitations. Requests may be submitted through ACOMâs designated data privacy channels.
18. LIMITATION OF LIABILITY AND FORCE MAJEURE
18.1. ACOM shall not be liable for any losses or damages caused by circumstances beyond its reasonable control, including but not limited to force majeure, such as natural disasters, war, terrorism, pandemics, government actions, system failures, or actions of third parties, except where caused by ACOMâs gross negligence or willful misconduct.
19. COMPLAINTS AND DISPUTE RESOLUTION
19.1. You may raise any concerns or complaints regarding ACOMâs services through our Customer Service channels. ACOM commits to addressing complaints promptly and in good faith.
19.2. Should any dispute arise, the parties agree to exert reasonable efforts to settle amicably through negotiation or mediation before resorting to litigation.
20. EVIDENCE AND RECORDS
20.1. You agree that ACOMâs books, records, system-generated statements, electronic data, transaction logs, authentication records, audit trails, and recorded communications shall constitute prima facie evidence of the transactions and matters to which they relate in any administrative, judicial, or other proceeding.
20.2. Such records shall be presumed authentic and accurate unless you establish otherwise through competent evidence.
21. INTELLECTUAL PROPERTY
21.1. All intellectual property rights in the website, mobile application, systems, content, trademarks, logos, software, marketing materials, and advertisements are owned by or licensed to ACOM and are protected under applicable intellectual property laws.
21.2. You may access and use such materials solely for legitimate personal purposes related to your use of the Services. Any unauthorized use, copying, reproduction, modification, distribution, display, or transmission is strictly prohibited without ACOMâs prior written consent.
22. GOVERNING LAW AND VENUE
22.1. These Terms shall be governed by and construed in accordance with the laws of the Republic of the Philippines.
22.2. Any dispute arising from or relating to these Terms shall be brought exclusively before the proper courts of Pasig City, to the exclusion of all other venues, to the fullest extent permitted by law. You irrevocably waive any objection based on improper venue or forum non conveniens.
23. AMENDMENTS
23.1. ACOM reserves the right to amend these Terms from time to time. Updated versions shall be posted on ACOMâs official website or communicated through other authorized channels./p>
23.2. Unless otherwise required by law, amendments shall take effect upon posting or on the date specified. Continued use of the Services after such effectivity constitutes acceptance of the amended Terms./p>
24. SEVERABILITY
24.1. If any provision of these Terms is declared invalid, illegal, or unenforceable, the remaining provisions shall remain in full force and effect to the fullest extent permitted by law. Any invalid provision shall be deemed modified to the minimum extent necessary to make it enforceable.
25. CONTACT INFORMATION
ACOM CONSUMER FINANCE CORPORATION
10th Floor, 45 San Miguel Building,
45 San Miguel Avenue, Ortigas Center,
Pasig City 1605, Philippines
Website: https://www.acom.com.ph
Email: customer_service@acom.com.ph
Tel: (02) 5304-5200